Friday 8 January 2016

User support

I am always happy about user requests for the various codes that I am involved with and I try to answer them quickly. Unless they annoy me. In the following, a short list of of rules that make it much more likely that I am not annoyed by a user request:
  • Use some polite words like "please" and "thank you".
  • Do not USE CAPITAL LETTERS to show which are the important parts. If not your whole e-mail is important, only send me the important parts.
  • Do not use bold face.
  • Why would you use more than one question mark in a row????
  • Tell me about what you are trying to do rather than just complaining that the code is not working.

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