User support

I am always happy about user requests for the various codes that I am involved with and I try to answer them quickly. Unless they annoy me. In the following, a short list of of rules that make it much more likely that I am not annoyed by a user request:

• Use some polite words like "please" and "thank you".
• Do not USE CAPITAL LETTERS to show which are the important parts. If not your whole e-mail is important, only send me the important parts.
• Do not use bold face.
• Why would you use more than one question mark in a row????
• Tell me about what you are trying to do rather than just complaining that the code is not working.